Last updated: June 28, 2026 | Effective: June 28, 2026
Welcome to SB Gold. This Privacy Policy explains how SB Gold ("we", "us", or "our") collects, uses, and protects your personal information when you use our mobile application and website (collectively, "the Service").
Business Name: SB Gold
Address: 1st Floor, Kalindi Plaza, Dr. J C Das Road, Pan Bazar, Guwahati – 781001, Assam, India
Phone: +91 9864123405 / +91 9706054117
Email: support@sbgold.in
By using the SB Gold app or website, you agree to the collection and use of information in accordance with this policy.
| Data Type | When Collected | Purpose |
|---|---|---|
| Full Name | Registration, checkout | Account identification, order processing |
| Email Address | Registration | Account login, communications |
| Phone Number | Registration, checkout | Order follow-up, customer support |
| Delivery Address | Checkout/inquiry submission | Delivery coordination |
| Notes / Messages | Checkout form | Personalised service |
| Password | Registration | Stored as encrypted hash by Firebase Auth — never readable by us |
⭐ We do not use your data for targeted advertising. We do not sell, rent, or share your personal data with advertising networks.
Our app is powered by Google Firebase, a platform provided by Google LLC. The following Firebase services are used:
Google's privacy policy for Firebase is available at: firebase.google.com/support/privacy
We also use ImgBB (admin panel only) for hosting product images. Product image uploads are performed by administrators only, not end users. ImgBB's privacy policy: imgbb.com/privacy
We do not sell your personal data. We may share your information only in the following limited circumstances:
| Data | Retention Period |
|---|---|
| Account profile data | Until account is deleted |
| Cart & favourites | Until account is deleted |
| Inquiry/order records | Up to 3 years for business records (legal requirement) |
| Authentication logs | 90 days (Firebase default) |
| Analytics data | 14 months (Firebase Analytics default) |
When you delete your account, your personal profile data, cart, and favourites are deleted immediately. Inquiry records may be retained for up to 3 years as required for business and legal purposes, but will be anonymised where possible.
We take the security of your data seriously and implement the following measures:
While we strive to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Under the Digital Personal Data Protection Act (DPDP Act), 2023 (India) and general privacy principles, you have the right to:
To exercise any of these rights, contact us at support@sbgold.in. We will respond within 30 days.
You can delete your SB Gold account at any time. Upon deletion:
How to delete your account:
Alternatively, visit our Account Deletion Request page or email support@sbgold.in with subject "Account Deletion Request".
The SB Gold app is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@sbgold.in and we will promptly delete such information.
We may update this Privacy Policy from time to time. When we make significant changes, we will:
Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
For any privacy concerns, data requests, or questions:
📞 +91 9864123405
📍 1st Floor, Kalindi Plaza, Dr. J C Das Road, Pan Bazar, Guwahati – 781001, Assam, India
We aim to respond to all privacy requests within 30 days
This Privacy Policy was last updated on June 28, 2026. © 2026 SB Gold. All rights reserved.